Privacy policy

This Privacy Policy describes how MAISON PARKER collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us. For purposes of this Privacy Policy, “you” means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide the Services

  • Comply with applicable legal obligations

  • Enforce our Terms of Service

  • Protect or defend our Services and business

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details
Name, address, phone number, email address.

Order information
Name, billing address, shipping address, payment confirmation, email address, phone number.

Account information
Username, password, security questions.

Shopping information
Items viewed, items added to cart or wishlist.

Customer support information
Information you provide when contacting our support team.

Some features of the Services may require you to provide certain information about yourself. Choosing not to provide this information may prevent you from using some features of the Services.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • Device information

  • Browser information

  • Network connection

  • IP address

  • Pages visited and interactions on our website

We may use cookies, pixels, and similar technologies to collect this information.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including:

  • Shopify, which hosts our store

  • Payment processors, who collect payment information to process transactions

  • Advertising and analytics partners

These third parties may use tracking technologies such as:

  • pixels

  • cookies

  • web beacons

  • analytics tools

Any information obtained from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

Provide products and services

  • Process orders

  • Process payments

  • Ship products

  • Manage accounts

  • Handle returns and exchanges

Marketing and advertising

  • Send promotional emails

  • Show personalized ads

  • Improve advertising campaigns

Security and fraud prevention

  • Detect fraud

  • Prevent abuse of our Services

Customer communication

  • Respond to support requests

  • Improve our services

Cookies

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze user behavior

  • Deliver targeted advertising

Most browsers accept cookies automatically, but you can disable them through your browser settings.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (payments, shipping, analytics, hosting)

  • Marketing partners

  • Corporate affiliates

  • Legal authorities if required by law

This may occur in order to:

  • Process orders

  • Provide services

  • comply with legal obligations

  • protect the security of our platform

User Generated Content

If you submit reviews or other content to our website, this information may be publicly visible. We cannot control how other users interact with this information.

Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Data

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from children.

If a child has provided personal data, a parent or guardian may contact us to request deletion.

Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary to:

  • fulfill orders

  • comply with legal obligations

  • resolve disputes

  • enforce policies

Your Rights

Depending on your location, you may have rights including:

  • Access your personal information

  • Delete your personal information

  • Correct inaccurate information

  • Data portability

  • Withdraw consent

You may contact us to exercise these rights.

Complaints

If you have concerns about how your personal information is handled, please contact us first.

You may also contact your local data protection authority if you are not satisfied with our response.

International Users

Your personal information may be transferred, processed, and stored outside your country, including in the United States.

Where required, we rely on legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.